Citizen Charter

मुख्य पृष्ठ/ हमारे बारे में/ नागरिक चार्टर

 CITIZEN CHARTER

GOVT. OF NCT DELHI

INDIRA GANDHI HOSPITAL, NEW DELHI

Mission Statement -   Providing Effective service through Quality treatment, care with empathy, education training and research

“Effective Care by Humane approach with the application of Automation and Technology”

Our Motto

(SEWA)

  • S- Service to humanity
  • E- Empowerment through Education, training and research
  • W- Working together as a team and Welfare of Team
  • A- Advancement and Quality Assurance


General Information : -

  • Indira Gandhi Hospital has been envisaged as a Teaching Hospital with Super Speciality Services.
  • It has 1241 beds. It is a certified green building with three interconnected blocks – OPD, Ward and Emergency Block.
  • The services and facilities mentioned are on a constant process of upgradation and advancement and therefore subject to change.
  • All medicines are supplied free of cost to the patients. The medicines are purchased as per the guidelines and list of essential drugs issued by Govt. of Delhi.

 

Services and facilities

1. OPD Services in following specialties

OPD Timings – 8.30AM to 1 PM on all days except Sundays and gazetted holidays. Registration counter is open from 7.30 AM to 11.30 AM Monday to Friday all working days and 7.30 AM to 10.45 AM on working Saturdays

 

Sl. No Department OPD Location
1 Medicine Ground Floor, OPD Block
2 Respiratory Medicine
3 Psychiatry
4 Orthopaedics
5 Surgery 1st Floor, OPD Block
6 ENT
7 Obs. And Gynaecology 2nd Floor, OPD Block
8 Family Welfare
9 Paediatrics
10 Dermatology 3rd Floor, OPD Block
11 Dentistry
12 Ophthalmology
13 Ayurveda
14 Homeopathy
15 PMR and Occupational Therapy Ground floor, C 2 Tower,

 

2. IPD Services in following departments:

  1. Medicine
  2. Paediatrics
  3. Orthopaedics
  4. Respiratory Medicine
  5. Ophthalmology
  6. ENT
  7. Dermatology
  8. Surgery
  9. Obs and Gynaecology

 

3. Dialysis Unit-

Dialysis service with 35 machines is functioning as a part of Pradhan Mantri National Dialysis Programme

4. Pharmacy Services- Located at Ground, First,  and Second Floor ( currently due to a temporary crisis, counters are only available at ground floor)

5. Other clinical Services

  1. Animal Bites Services (Dog Bite 24x7 in Accident and Emergency). Special Dog bite Clinic during OPD hours.
  2. Hypertension Clinic - Monday and Wednesday
  3. Diabetic Clinic- Monday and Wednesday
  4. Vaccination Services including Covid Vaccination
  5. Pre-Anesthetic Check Up Clinic- Daily
  6. Leprosy Clinic : Tuesday and Thursday
  7. Geriatric Clinic – 2.00 PM Onwards on Thursdays
  8. DOTS centre - Daily
  9. Deaddiction Clinic - Fridays at 2.00 PM in Psychiatry OPD

6. Computerised Registration Counter 24x7

7. Diagnostic services ( Laboratory and Radiology )

ICTC at ground floor and Laboratory Sample Collection at 2nd Floor OPD Block. The tests are free of cost.

Radiology Depttis located at Ground Floor, Emergency Block. CT Scan and MRI services are available for free for registered patients of IGH on advice.

8. ICU Services –

22Level I Intensive Care Unit (ICU) Beds with 4 ventilator beds and 20 Pediatrics Intensive Care Units ( PICU & NICU beds).

9. Oxygen Supply –

  1. 50 MT LMO storage tank has been installed. The tank will serve as a buffer storage for linked Hospitals. Yet to be commissioned
  2. One20 KL LMO Tank– Operational
  3. Gas Pipeline System All 1241 beds are equipped with pipeline gas systems.
  4. Six PSA plants of 500 LPM 5 PSA plants of 500 LPM each and one PSA of 800 LPM with a total capacity 3300 LPM
  5. Oxygen cylinders and Oxygen Concentrators

10. COVID RELATED SERVICES

  1. COVID Testing Centre ( only as per guidelines of MOHFW)
  2. COVID Vaccination ( Currently not available )
  3. COVID Ward  currently not applicable)
  4. COVID Isolation Ward
  5. COVID ICU( only as per guidelines of MOHFW)

11. EMERGENCY SERVICES

  • 24 X 7 Emergency Services with 50 bedded emergency ward.
  • Doctors are available round the clock in emergency as per their duty roster.
  • CAT Ambulances are available on call.
  •  Wheelchairs and trolleys are available adequately.

12. OT Services

Routine Minor and Major OT services are available. Emergency OT services have been halted temporarily.

13. BLOOD BANK SERVICES

Blood facility is linked to DDUH for all requirement of patients. Blood Bank service office is located at 3rd Floor, OPD Block. Blood Storage unit is available.

Grievance Redressal Mechanism

For all kinds of feedback, grievances and queries you may contact us at  :

Emails – ighofficedwarka[atgmail[dot]com,  dms-admnigh[at]delhi[dot]gov[dot]in

Contact Numbers : -

  1. Landline No (Office)–011-20895995    
  2. Exchange Nos. 28070700 to 28070800 (currently on maintenance)

Important extension Numbers : To dial the desired extension Number the Exchange numbers and on being connected dial *8(ext no)#

Sl. No Designation Ext No Sl. No Designation Ext No
1 Medical Director Office 1500 14 Medicine OPD 1019,
2 PA to Medical Director 1501 15 Psychiatry OPD 1003
3 AMS (A) 9999 16 Orthopaedics OPD 1076,
1077
4 DMS (ME) 1603 17 Surgery OPD 1143,
1145
5 AMS/HOO 1502 18 ENT OPD 1113
6 DCA 1503,
1504		 19 Obs and Gynae OPD 1215
1209
1206
7 Section Officer 1567 20 Paediatrics OPD 1237,
1245
8 Triage 3035
3034		 19 Laboratory I 1220
9 Registration Counter 1036 20 Dermatology OPD 1309,
1306
10 Pharmacy GF 1104 21 Ophthalmology OPD 1330,
1328
11 Pharmacy 1st Floor 1031 22 Dentistry 1301
1326
12 Injection Room 1023   ICU 2209,
2208,
2204
13 Radiology 3056,
3054		 23 ANS 1576


Contact Details- Key Officers

Medical Director – Dr. Navneet Kumar Goel

AMS/HOO – Dr. Sanjay Amboj Lakra

Nodal Officer Internal Grievances – Dr Smita Malik ( DMS M&E )

Nodal Officer PGMS – Dr .Anil Kumar

Astt. Nursing Superintendent ( Officiating) – Ms. Manju Lata

RTI

First Appellate Authority / AMS(A) -   Dr. K.S. Baghotia

PIO/ DMS – Dr Smita Malik

Expansion and Upgradation: The Hospital is in the process of upgradation and expansion of all its services. We constantly endeavour to give the best and quality services and all updates regarding new services will be shared.

RESPONSIBILITIES OF USERS

  • The success of this Hospital and fulfilment of the charter are dependent on the support we receive from our users.
  • Please try to appreciate the various constraints under which the hospital is functioning.
  • It is requested to follow the rules and regulations of the hospital while inside the hospital campus.
  • Please do not cause inconvenience to other patients by crowding, creating disturbances or making noise unnecessarily.
  • Please help us in keeping the hospital and its surroundings neat and clean and let us together maintain hygiene .
  • You are requested to cooperate  with security guards, show your passes when asked for & help maintain the order and peace inside the hospital premises.
  • Please use the facilities of this hospital with care and do not damage/ spoil hospital property.
  • Beware of Touts & unauthorized persons. Don't indulge in any money transactions with them.
  • The Hospital is a No Smoking Zone and all rules regulations will be applicable accordingly.
  • Please refrain from demanding undue favours from the staff and officials.

Please provide useful feedback and constructive suggestions. These may be addressed to the Medical Director of the Hospital

 

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